Reporting Problems

If you are experiencing a problem that you believe is related to a DirectX component or driver, you can contact Microsoft Product Support Services (see Microsoft« Windows« Help under Troubleshooting). If you are a software developer and have the developer release of the diagnostic tool, you can report the problem by e-mail.

Note  These instructions apply only to the developer release of this tool. This option is not available for all users.

To report the problem by e-mail:

1. Click Report on the More Help page.
2. Fill in all relevant sections of the Bug Report Information dialog box; then click Send.
3. A message appears, giving the full path of the text file that has been created and the e-mail address. Make a note of the e-mail address. Click OK. A Notepad window appears with the contents of Dxdiag.txt.
4. From the Edit menu in Notepad, choose Select All, and then Copy to place the entire contents of the file on the clipboard.
5. Create a new message in your e-mail program, and paste the contents of the clipboard into the message body. Send the message to the address you noted in step 3.